Consent Policy

Before placing any check-in calls, we require the explicit consent of the care recipient (the person who will receive calls). The account holder (typically an adult child) cannot consent on the recipient's behalf unless they hold valid legal authority (e.g., power of attorney or guardianship), which may require documentation.

We place a single introductory call to the care recipient. We identify ourselves, explain the service, what we will ask, who will receive summaries, and how to stop. The care recipient may consent verbally, decline, or ask to be called back. Their response is recorded with their permission and timestamped.

Consent is granular. The care recipient separately approves: (a) daily check-in calls, (b) optional recording of calls, (c) which Care Circle members may receive summaries, and (d) which members may listen to recordings (if recordings are enabled).

The care recipient may withdraw any consent at any time, by saying 'stop calling' on any call, by visiting their personal preferences link, or by contacting us at consent@callsafe.care. Withdrawal is effective immediately.

We comply with applicable two-party consent laws. We will not record any call unless we have explicit consent from the care recipient and we begin the call with a clear recording disclosure.

We retain a tamper-evident log of all consent events: who consented, what they consented to, when, and any later changes. The care recipient and account holder can request a copy at any time.

consent@callsafe.care