Privacy Policy

We collect information you provide directly: your account details (name, email, phone, billing), the contact information of your loved one (name, phone, time zone, preferred call time), and the names and contact details of Care Circle members.

We collect information generated through service use: call logs, transcripts, summaries, optional recordings, and notification delivery records.

To deliver the service: place check-in calls, transcribe responses, generate summaries, and send notifications.

To improve quality: aggregate, de-identified usage analytics. We do not train AI models on your family's recordings or transcripts.

For account, billing, and support communications.

We do not sell personal data. We share information only with service providers who help us operate the service (telephony, hosting, payment processing) under strict data protection agreements, and when legally required.

Data is encrypted in transit (TLS 1.3) and at rest (AES-256). Access is role-based and audited. We follow industry-standard incident response procedures and notify affected users promptly.

You can access, export, correct, or delete your data at any time from account settings. We confirm full deletion within 30 days. The care recipient has independent rights to access, correct, or delete their information.

The service is not directed to children under 18 and we do not knowingly collect their information.

We will notify users by email of material changes to this policy at least 30 days before they take effect.

Questions: privacy@callsafe.care.